Golden Shield Security & Safety Systems
Ticket Operations Dashboard
Real-time visibility across all CCTV, access control, and security system service tickets
Dashboard
Recent Tickets
| Ticket # | Title | Client | Priority | Status | Created |
|---|
Service Tickets
All Tickets
Track, assign, and resolve CCTV and security system service requests
Tickets
| Ticket # | Title | Priority | Status | Actions |
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Client Accounts
Clients
Manage facilities, sites, and contact details for every client account
Clients
| Name | Contact | Phone | Address | Actions |
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Field Team
Engineers
Golden Shield's certified technicians handling on-site installation and maintenance
Engineers
| Name | Phone | Specialty | Actions |
|---|
Analytics & Exports
Reports
Filter ticket history and export CSV or PDF summaries for management
Reports
Filter
| Ticket # | Title | Client | Assigned | Category | Priority | Status | Site | Created | Resolved | Description | Notes |
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Email Setup
Admin only — SMTP configuration
SMTP Configuration
Quick Setup Guide
Gmail
Host: smtp.gmail.com | Port: 587 | Use an App Password from myaccount.google.com → Security → App Passwords
Outlook / Microsoft 365
Host: smtp.office365.com | Port: 587
Access Control
User Accounts
Manage staff, admin, and super admin login access to SecureTicket
User Accounts
| Full Name | Username | Role | Status | Created | Actions |
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